Frequently Asked
Questions
A showcase of our most inspiring projects. Each one is a journey of innovation,
passion, and bold creativity.
What services does Digital Force offer?
We provide SEO, social media marketing, PPC, content marketing, web design, and more to help small businesses grow.
Do you only work with small businesses?
While we specialise in small businesses, we’re happy to work with companies of all sizes.
Can you customise your services for my business?
Absolutely! We tailor our strategies to meet your specific goals and industry needs.
How do I know which service is right for my business?
We’ll assess your needs during a consultation and recommend the best solutions for you.
Do you offer free consultations?
Yes, our initial consultations are free to help you understand how we can assist your business.
Can you manage my entire digital marketing campaign?
Yes, we can handle everything from planning to execution and reporting.
Do you provide reports on campaign performance?
Definitely! We provide regular, detailed reports to track your progress.
Do you offer training for businesses on digital marketing?
Yes, we provide workshops and resources to empower your team.
How long before I see results?
Results depend on your chosen service, but we aim to deliver measurable progress within weeks.
Do I need to sign a long-term contract?
No, we offer flexible packages with no mandatory long-term commitments.
How do you manage projects?
We use a structured process with clear milestones, timelines, and updates to keep you informed.
Will I have a dedicated project manager?
Yes, every project has a dedicated manager to ensure smooth communication and execution.
How often will I receive updates on my project?
We provide regular updates, typically weekly or as agreed upon during the project setup.
Can I request changes during the project?
Absolutely! We accommodate changes, but major adjustments may affect timelines and costs.
How long does it take to complete a project?
Project timelines vary depending on scope, but we’ll give you a clear estimate during planning.
What if I’m not satisfied with the project’s progress?
We encourage open communication and will work with you to address any concerns promptly.
Do you provide post-project support?
Yes, we offer ongoing support and maintenance as needed after project completion.
Can I see examples of past projects?
Of course! We’ll share relevant case studies and portfolios upon request.
What tools do you use to manage projects?
We use industry-standard tools like Trello, Asana, or Monday.com to streamline project workflows.
How do you handle tight deadlines?
We prioritise efficient planning and teamwork to meet deadlines without compromising quality.
How do you handle my personal information?
We collect, store, and protect your data in compliance with privacy regulations.
Do you share my data with third parties?
No, your information is confidential and will not be shared without your consent.
What data do you collect?
We collect basic details like name, email, and phone number to provide our services.
How secure is my data?
We use advanced encryption and security measures to keep your information safe.
Can I request to delete my data?
Yes, you can request data deletion at any time by contacting our support team.
Do you use cookies on your website?
Yes, we use cookies to enhance your experience, but you can manage your preferences.
How long do you retain my data?
Data is retained only as long as necessary to fulfil our services or meet legal requirements.
What happens if there’s a data breach?
In the rare event of a breach, we’ll notify affected users immediately and resolve the issue promptly.
Can I review the information you have about me?
Absolutely! You can request a copy of your data by reaching out to us.
Where can I find your full privacy policy?
Our privacy policy is available on our website for your review.
How do I get started working with your agency?
Simply reach out to us through our contact page or email, and we'll schedule a consultation to discuss your project needs and goals.
Can you work within my budget?
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Do you provide revisions?
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Do you provide after sale service?
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How can I reach your team?
You can contact us via email, phone, or through the contact form on our website.
Do you offer discounts for long-term clients?
Yes, we provide loyalty discounts and customised packages for long-term clients.
What’s your preferred method of communication?
We’re flexible and can communicate via email, calls, or virtual meetings based on your preference.
How do I make payments?
Payments can be made via bank transfer, credit/debit card, or through our secure online portal.
Do you require upfront payment?
We typically require an initial deposit, with the remaining balance due upon project completion.
Can I set up a payment plan?
Yes, we offer flexible payment options to suit your budget.
Do you charge extra for revisions?
Minor revisions are included, but extensive changes may incur additional fees.
How do refunds work?
Refunds are handled on a case-by-case basis, as outlined in our terms and conditions.
What’s your process for handling disputes?
We strive to resolve issues amicably and professionally through clear communication.
Do you offer a satisfaction guarantee?
Yes, we’re committed to your satisfaction and will work to meet your expectations.